Name: Dr Lee Jones
Phone Number: 0750 7722377
To provide you with a service I will need to collect, manage and store information about you. Below I outline why I keep this information, how I manage and store your personal information, and what rights you have.
I am adherent to the General Data Protection Regulation 2018 (GDPR) and the codes of practice outlined by the Health and Care Professions Council (HCPC) and the British Psychological Society (BPS). I am registered with the Information Commissioner’s Office (ICO).
THE LAWFUL BASIS AS TO WHY I KEEP THIS INFORMATION
I am required to hold information about my clients and therapeutic work by my professional bodies (BPS, HCPC). I am not able to provide a service to you unless you allow me to do so. I have a lawful ‘legitimate interest’ in processing your information in order to provide you with a health care service. For further information please visit the ICO (ww.ico.org.uk).
WHAT INFORMATION IS COLLECTED & HOW IT IS MANAGED
I will collect personal information from you when you contact and attend psychological therapy. By giving this information you consent to the data being used as described below.
Initial contact with me is usually via my website contact page, mobile or email. If initial contact does not progress to therapy then all personal information is deleted at this point.
If we commence therapy together I will ask you to provide personal contacts details including name and contact information (email address, postal address and phone number). If you have been referred by another professional (e.g. GP) they may provide the registration information to me on your behalf. The referrer may also include a summary of the reason you have been referred and may include sensitive personal data in relation to health or sexual relationships. I will check with you that you have consented to the referral.
If you are referred by your health insurance provider I will keep personal data provided by that organisation. This may include (but is not limited to) referral information, health insurance policy number and authorisation for psychological treatment.
On beginning therapy I will ask you to provide contact details for your General Practitioner (GP) and an emergency contact. Contact with your GP is not routine but may be helpful for coordinating further care (e.g. requesting medical investigations) with your consent. In cases of emergency or concern for your safety I will seek consent from you before contacting your GP or emergency contact. However, I may breach confidentiality if there is significant concern for yours or someone else’s safety.
Psychological therapy necessitates discussion of personal and sensitive information often relating to your relationships, sexuality, ethnic and cultural belief systems, physical and mental health, offences (including alleged offences). I will record a brief summary of each therapy session and any key themes in the therapy electronically.
WHO I MIGHT SHARE PERSONAL INFORMATION WITH
The information provided and stored by me is confidential and treated as such. However, there are circumstances where I am ethically bound to share confidential information. If they are in the public interest such as:
serious risk of harm to yourself or someone else
disclosure of information about child abuse
act of terrorism or serious crime or miscarriage of justice
legally ordered to by a court of law
If possible, all efforts will be made to discuss any potential disclosure with you before breaching confidentiality. If you wish for me to share information with a third party (e.g. other health care professional) explicit written consent must be given by you.
If you are referred by a doctor or other healthcare professional we will discuss what information can be shared and agreed before. If you are using health insurance or with a health insurance provider they may require treatment updates. This information will be discussed and shared with you.
As a Counselling Psychologist, in order to ensure quality of service provided to you, I attend regular clinical supervision. I anonymise clinical discussion and identifiable information.
HOW LONG I KEEP DATA
If you attend psychological therapy with myself I store your personal information for up to seven years after the end of psychological therapy. This is in line with professional guidelines and permanently deleted at this time. Should you want your information amended or erased before this period you can exercise your ‘right to be forgotten’ if applicable.
HOW I STORE DATA
Your data is stored using the following:
personal information and sensitive data is stored in the cloud using GDPR compliant WriteUpp (writeupp.com)
contact number and text messages received by secure mobile device (fingerprint/password secured)
all paper notes are scanned to the cloud and securely shredded
all emails are stored on GDPR compliant Google Mail Cloud and password protected
any personal information sent via email (e.g. letter) will be sent password protected
My website is hosted on the Wix.com platform. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
YOUR RIGHTS UNDER DATA PROTECTION LAW
your right of access: you have the right to ask me for copies of your personal information, no fee is payable for this information and responded to within 30 days.
your right to rectification: you have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.
your right to erasure - you have the right to ask me to erase your personal information in certain circumstances.
your right to restriction of processing: you have the right to ask me to restrict the processing of your personal information in certain circumstances.
your right to object to processing: you have the right to object to the processing of your personal information in certain circumstances.
your right to data portability: you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
HOW TO COMPLAIN
If you have any concerns about your use of your personal information, you can make a complaint to me. You can also complain to the ICO if you are unhappy with how I have used your data. The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk